Apple Support


Your Mac is part of your life, you use it at home, at work, take it on vacation with you, you depend on it. When it stops working trust it with the experts. Tech Junkies is an Apple Authorized Service Provider staffed with certified Mac technicians ready to get your Mac back and running.

Meet Your Apple Tech

Ed Collins

Certified Mac Technician

Ed has been working with Apple products for over 35 years in Western Kansas. Ed becoming a part of the Tech Junkies team with the merger of Collins Consulting and Tech Junkies. As the owner of Collins Consulting (an Apple Authorized Service Provider) Ed has experience in the Apple products field that is unmatched in Western Kansas. Ed current provides service from our Colby location.

Randy Leiker

Certified Mac Technician

Randy has been a Certified Mac Technician for the past 6 years working out of the Hays area. After retiring from the US Postal Service Randy’s passion for Apple product prompted him to start a second career as a Mac Technician for Collins Consulting. Randy has been helping Mac users in the Hays area for the past 6 years. Randy joined Tech Junkies as part of the merger with Collins Consulting. Once working from a small shared location and relying on cell phone messages for contacting client, Randy now operates our Mac Service Center inside our Hays location.

Frequently Asked Questions:

Yes. We can repair your out of warranty Mac. As an Apple Authorized Service Provider we have access to specialized diagnostic tools to perform the proper diagnostic on you Mac. We service both hardware and software replaced issues. You can trust your Mac is being repaired correctly with Apple Genuine parts.
Yes. We can fix any Mac covered under Apple’s limited one year warranty or Apple Care Protection Plan. Just bring your Mac in for service and if the repair is covered under warranty or Apple Care we will fix it and call you when its ready for pickup, all at no charge. If the repair is not covered we will call you with an estimate.
There are many variables when working with non-working computers, however it is our goal to have your computer examined and diagnosed within two business days. For warranty repairs we will order Apple Genuine parts the same day. For non-warranty repairs we will call you with an estimate before proceeding. Typically once we have approval repairs are finished within one to two business days. If you need your Mac back sooner we do offer priority service options. Please talk to our service representative for details at each location.
If possible, perform a backup of your important data. As part of our service offering we will back up your Mac before starting any work. However, it is always best to take a current backup if possible before dropping off the Mac for service. Bring your charger or power cord with you when dropping off your Mac. It is NOT necessary to call ahead before dropping off your Mac but feel free to contact us at 785-621-2445 for service options before you stop in.
We do provide upgrades for your Mac. The most common upgrades are hard drives and memory. Want another upgrade? Just contact our service department so we can evaluate upgrade possibilities. We can also assistance with software upgrades.

Let us turn your technology investments into a powerful business advantage.

Free 2-Hour Consultation